When you are getting something delivered and installed and have it written into the delivery details that it has to be after a certain time you don't expect it to be delivered an hour early. THERE IS NO-ONE IN THEN!!! Any one with half a brain should know that!
Actually, there was someone in - I was having some work done so there was a workman in. He phoned me and I spoke to them but they couldn't wait until I got there - no, had to be a new delivery/installation date.
So 3 phone calls, one hour wasted (mainly on hold) and it's cancelled. I've wasted enough time with them. And they'll have to take their chances on collection. I may be in, I may not. As they said to me, paying £20 for time to suite delivery service is not a guarantee that they will deliver then. As I pointed out, yes it is if I make it a condition of the sale - contracts go both ways.
And get this - they can't arrange the actual refund unless I go back to the store... another wasted hour.
Guess which store has just had it's last order from me?