OK, background. Still working on that pond, so need a 100 metre hose to run water to it. Duly ordered.
Email from Yodel to say it's on it's way, went to tracking, message 'We tried to deliver your parcel but it was refused at the door. Please contact the sender with any queries' No you didn't, we were in and noone tried to deliver anything.
Two minutes later; 'Sorry we were unable to locate your property. Please contact us.'
Eventually got on to their Live chat'. Most of the day it was saying 'We're sorry, all of our operators are busy. Please try again in a few minutes' - it's saying that now at half ten in the evening, been saying that virtually all day. But as I say, eventually got on and the following is a transcript of the 'live' conversation:
Dinesh Sharma 14:34:20: Good afternoon, Rob. How are you today?
Rob Young 14:35:33: Not happy? Got message on tracking saying we had refused delivery - no delivery had been attempted - followed by a message to contact you as they could not find us! Both can't be true.
Rob Young 14:38:21: Reply please?
Rob Young 14:41:54: Hello?
Rob Young 14:43:39: Is anyone there?
Rob Young 14:44:32: THIS IS NOT ACCEPTABLE!!!!!!!! PLEASE ANSWER!!!!!!!
Ten minutes of a LIVE conversation and not the curtesy of any acknowledgement of my query.
After my blast, they just disconnected.
So it's now with their complaints department.
Now, is it just me?
Nope. Looked up Yodel.
'PD Local is the UK's “best” parcel delivery service, according to Money Saving Expert users. The consumer website's annual survey also reveals the worst-rated services, with Yodel and CitySprint scoring the lowest. ... Just 11% rated CitySprint 'great', while Yodel finished in the bottom three for the sixth year running.27 Jan 2021'
'Yodel tops list of WORST parcel delivery firms (again)' from https://www.moneysavingexpert.com/news/2017/01/yodel-tops-list-of-worst-parcel-delivery-firms-again/
' BBC Watchdog says that it continued to regularly receive reports of bad service after the re branding to Yodel. In January 2014, Yodel was named the "worst parcel delivery firm" in a poll by MoneySavingExpert.com, of 9,000 people, with 78% of customers rating their experience negatively.'
Etc, etc...
So, if anyone ever wants to send me anything...
PLEASE don't use Yodel!
An update: latest message ' Thank you, we have received your new address. See you soon.' - what new address? They just messed things up and sent it to the wrong place.
Are you sure no van rolled down your street with the driver singing "ohdahlaydeedooo I got a parcel for you"
ReplyDeleteIt is... sort of... possible, but usually they just go to a completely different address or possibly don't bother. Don't have this kind of trouble with any other delivery service. They're just plain useless.
DeleteMy commiserations. We had a similar experience with Hermes, ending with the driver wanting to meet in his local ( 12 miles away) to hand the parcel over.
ReplyDeleteIf I finish up with that it wil be a case of 'return to sender' and sender will get a response from me saying exactly why it has been sent back!
Delete