Follow up re my Black Tree order.
'Hi
Rob,
I understand your concerns.
Your order is in transit to Cornwall and will arrive soon.
Unfortunately DHL have screwed up and shipment was delayed and was
then missent to Germany. I have the confirmation that they are
sending the shipment to the UK right away. We will have your order
shipped to you immediately it arrives.
Sorry for the troubles.
Cheers, John'
First contact after three emails from me over the last few weeks... my last one being three days ago 'As you will appreciate, I am getting a bit concerned...' - original order was placed on 6th February. But at least I have had a reply.
As I recall, the following has been on their website from around the time I placed the order and it is still there:
' Recently
our main shipping provider for international orders misplaced and
failed to scan a large multi shipment, because of this several orders
were delayed much longer then we’d ever like and for that we sincerely
apologize, we were as much in the dark as you due to this and never want
to disappoint with delayed orders.
Thankfully
said package was located and tracking updated, all orders are en route!
If you have any questions of concerns please reach out to us at the
listed email below, we’re working over time to address all queries and
thank you for your patience.'
Anyway, we'll see what happens.